Satisfaction = Frustration?
Perhaps somebody can explain this one to me.
I see reports daily in virtually every newsletter I receive about dissatisfaction with Apple and/or Google. Google is too big. It's too ad-oriented. It's a giant out to crush competition. Apple makes great products, but the 3G iPhone is plagued with problems. They don't listen to - or talk to - their customers. And so on.
Now, according to the Bulldog Reporter, the University of Michigan's annual American Consumer Satisfaction Index gives Google and Apple at the top of its list for consumer satisfaction - Apple for the PC category, Google for search and portal. And with record-high scores. Top of the hill. King of the heap. A-number-one (as Frank Sinatra might have sung).
What's wrong with this picture?

